for ALFRESCO:

Operations, Maintenance, and Administration of Alfresco Enterprise Records Management (ERM) System:

The following applications will be supported for ERM; Alfresco Enterprise, Alfresco Records Management, LibreOffice and ImageMagick.

The contractor shall provide a qualified professional to perform on-site operations and maintenance for ERM application deployed in the NIPRNet and SIPRNet environments that include Pre-Production (UAT/Staging) and Production as required. The Contractor shall ensure the ERM system has an uptime of at least 98% (not counting planned outages), and provide on-site support Monday through Friday from 7 AM to 6 PM except for Federal Holidays and periods of approved scheduled maintenance. On-site support includes but is not limited to:

• Bug identification, tracking and resolution
• Assist with adding users to the systems and configuring access level permissions
• Manage and update user access rights, data schemas, integration with applications
• Monitoring and maintaining the operational integrity of the system during operation cycles
• Maintaining and scaling technical architecture as needed to meet usage demands,
• Assisting with database updates
• Integrate new production releases in support of changes, enhancements, and integration of new systems
• Modify or enhance existing applications per customer requirements and adhere to established change management processes
• Tracking system activities via logs, status reports, matrices, and statistical information and analysis and making recommendations for action
• Making system updates as needed to ensure compatibility with the most current browsers, operating systems, and devices
• Ensuring system optimization through research, recommendations and implementation of solutions that improve efficiency
• Application performance monitoring and reporting
• Respond to incident tickets, outage notifications (phone, email, in person)
• Update and patch deployment to suite of applications within Alfresco
• Ensure all processes, manual and automated, are documented in the operating procedures
• Manage and control configuration and changes to the system

Development, User Acceptance Testing and Issue Resolution:

As required on a case by case basis, development, user acceptance testing and issue-resolution may occur and may require agreed upon sustainment. These efforts will be approved on a case-by-case basis by the COR. This will include the following activities:

• The contractor shall support the export of CPC data that needs to be exported into the Alfresco repository and be readily accessible by the customer.
• The contractor will conduct User Acceptance Testing (UATs) for completed workflows, bug fixes and new releases.
• The contractor will conduct Train-the-Trainer training for any newly developed workflows and provide the SJS Training Team with User Guides that can be leveraged to develop formal training guides.
• The contractor shall support system connection to the Correspondence and Task Management System (CATMS).

for BIZFLOW:

Operations, Maintenance, and Administration of Joint Staff Action Processing (JSAP) System utilizing BizFlow BPM application:

The following applications will be supported for ERM: BizFlow Suite 12.4 and JasperSoft 6.

The contractor shall provide a qualified professional to perform on-site operations and maintenance for JSAP system utilizing BizFlow application deployed in the NIPRNet and SIPRNet environments that include Pre-Production (UAT/Staging) and Production as required. The Contractor shall ensure the JSAP system has an uptime of at least 98% (not counting planned outages), and provide on-site support Monday through Friday from 7 AM to 6 PM except for Federal Holidays and periods of approved scheduled maintenance. On-site support includes but is not limited to:

• Bug identification, tracking and resolution
• Assist with adding users to the systems and configuring access level permissions
• Manage and update user access rights, data schemas, integration with applications
• Monitoring and maintaining the operational integrity of the system during operation cycles
• Maintaining and scaling technical architecture as needed to meet usage demands,
• Assisting with database updates
• Integrate new production releases in support of changes, enhancements, and integration of new systems
• Modify or enhance existing applications per customer requirements and adhere to established change management processes
• Tracking system activities via logs, status reports, matrices, and statistical information and analysis and making recommendations for action
• Making system updates as needed to ensure compatibility with the most current browsers, operating systems, and devices
• Ensuring system optimization through research, recommendations and implementation of solutions that improve efficiency
• Application performance monitoring and reporting
• Respond to incident tickets, outage notifications (phone, email, in person)
• Ensure all processes, manual and automated, are documented in the operating procedures
• Manage and control configuration and changes to the system

for ALFRESCO:

Certification: DoDD 8570.01M at an IAT Level 2

Education and Experience: 

u25feBacheloru2019s degree from an accredited college AND with a minimum of

6 years of below task related experience; OR an

u25feAssociateu2019s degree from an accredited college AND with a minimum of

8 years of below task related experience; OR

u25feApplicable certified training or experience with Alfresco ECM application

u25fe Windows Server 2012 experience required

u25fe RHEL 6 experience preferred

for BIZFLOW:

Certification: DoDD 8570.01M at an IAT Level 2

Education and Experience: 

u25feBacheloru2019s degree from an accredited college with a minimum of

u25fe6 years of below task related experience; OR an

u25feAssociateu2019s degree from an accredited college with a minimum of

u25fe8 years of below task related experience; OR

u25feAdvanced AngularJS 1.6 experience required

u25feApplicable certified training or experience with BizFlow BPM application preferred